Return Policy for in-store purchases
With the original receipt: within 30 days of purchase, reimbursement or exchange on regular price merchandise. Refunds will be made using the original method of payment. If the original payment card is not provided, a gift card will be issued. Shipping charges cannot be refunded.
Without the original receipt: within 30 days of purchase, exchange for an item of equal value to the last ticketed sale price. No receipt will be issued.
With a gift receipt: within 30 days of purchase, exchange or money card of equal value to the original purchase price of the returned item.
Merchandise on sale: within 14 days of purchase for an exchange or a money card of equal value to the original purchase price.
For hygienic reasons we will not refund or exchange:
- Socks, leggings (individual wrapped) and hosiery
- Panties, teddies
- All Shapewear
- Swimwear bottoms and one piece bathing suit
- Sales are final for body products.
- Gift cards and gift receipts cannot be replaced if lost or stolen.
Any item eligible for a return must be unworn and in its original condition, with the price tags still attached.
The return of items purchased during a promotion may cause the promotional terms to no longer be met. In this case, the value of the returned item and any items included in the promotion will be recalculated to match the new terms of sale.
Thank you for shopping at Jelena Styles Lingerie (JSL)
Customer Service: customerservice@jelenastyleslingerie.com
